FAQs

Everything you need to know about ordering, shipping, and your Melanin’s Kouture experience

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How long does it take to process my order?

Orders are processed within 2–5 business days (excluding weekends and holidays). Once your order is processed, it will be shipped and tracking will be provided.

How long is shipping?

Shipping typically takes 3–7 business days after your order has been processed.

Do you offer local delivery or pickup?

Yes! Local delivery is available for customers in the Sumter, SC area.

How does local delivery work?

Local deliveries are completed on scheduled delivery days only. You will receive your delivery window after your order is processed.

Can I request same-day delivery?

Same-day delivery is not guaranteed. Orders are grouped and delivered on scheduled days.

How can I reach you?

Please use the contact form on our website or email us directly. Responses are sent within 24–48 hours.