SHIPPING POLICY

Please review our shipping policy before placing your order.

PROCESSING TIME

All orders are processed within 2–5 business days (excluding weekends and holidays).

During high-demand periods, processing times may be slightly extended.

SHIPPING TIME

Once your order has been processed, shipping typically takes 3–7 business days depending on your location.

You will receive tracking information once your order has shipped.

LOCAL DELIVERY

We offer local delivery for customers in select areas.

To ensure efficiency, local deliveries are completed on scheduled delivery days only.

  • Orders must be placed at least 24–48 hours in advance
  • You will receive your delivery window after your order is processed
  • Deliveries are not made on demand

    Please note: Same-day delivery is not guaranteed.

LOCAL PICKUP

Local pickup is available by appointment only.

  • Pickup instructions will be sent once your order is ready
  • Pickup must be scheduled in advance
  • Orders must be picked up within 5 days unless otherwise arranged

SHIPPING DELAYS

Melanin’s Kouture is not responsible for shipping delays caused by carriers, weather, or other unforeseen circumstances.

INCORRECT ADDRESS

Please ensure your shipping address is correct at checkout.

Melanin’s Kouture is not responsible for orders shipped to incorrect addresses provided by the customer.

LOST OR STOLEN PACKAGES

Once your order has been shipped and tracking has been provided, Melanin’s Kouture is not responsible for lost or stolen packages.

Please contact the shipping carrier directly for assistance.